Respond to Emotional Distress—Without Burning Out
Accidental Counsellor Training gives your team the practical tools to handle tough conversations with empathy, confidence, and emotional safety—for everyone involved.
- 📆 25 Years of Real-World Impact
- 🔹 10,000+ Professionals Trained
- ⭐ 95% “Very Satisfied” Rating
Your Team Shouldn't Face These Situations Alone
When someone comes to your staff in emotional distress, do they feel confident—or worried they’ll say the wrong thing?
🔥 “I Just Don’t Want to Make It Worse”
They’re scared that saying the wrong thing will escalate the situation—or cause harm they can’t undo.
🧠 “I’m Carrying Everyone’s Stuff—And It’s Too Much”
They’re emotionally overloaded. They leave work feeling heavy and drained.
⚖️ “I Don’t Know Where the Line Is”
They’re constantly second-guessing what’s appropriate—worried they’ll cross a line or abandon someone in need.
📛 “Why Is Everything a Crisis?”
Without calm tools to de-escalate, even small flare-ups become full-blown emergencies.
❓ “Is This Mine to Handle… or Someone Else’s?”
They don’t know when to step in, when to pass it on, or how to do either without guilt.
💔 “This Isn’t What I Signed Up For”
They’re not counsellors—but it feels like the emotional weight of the job has doubled.
See the Difference the Right Training Makes
Watch: Before & After – How our framework transforms difficult conversations
The Accidental Counsellor Training Solution
Give your team a proven, practical framework to handle difficult conversations with confidence, compassion, and clear boundaries.
- Listen with PurposeBe the person others turn to—without taking on their pain.
- Stay Calm Under PressureBe the steady hand in the storm. De-escalate intense moments with calm confidence.
- Set Healthy BoundariesKnow your role. Hold your ground. Support others without sacrificing yourself.
- Ask Questions That HelpUse strengths-based language that moves people forward—not deeper into distress.
- Refer with ConfidenceFeel certain about when to step in—and when to step back. Our referral guide takes out the guesswork.
- Protect Your WellbeingBuild emotional resilience with THRIVE, our self-care framework that helps you keep showing up strong.
What Makes This Different?
This isn’t therapy training—or just theory. This is skill-based practice built for people whose day job isn’t counselling, but who find themselves in these situations daily.
Based on Carl Rogers’ empathetic approach and Solution Focused Brief Therapy, refined through 25 years of real-world application.
Is This Right for Your Team?
This training is ideal for:
- Schools, early learning, and student wellbeing teams
- NDIS providers and disability support services
- HR teams, people managers, and leaders
- Allied health, community service, and care sector staff
- Any team that regularly supports people through difficult situations
📊 Compare Training Options
Not sure which format works best for your team? Here’s how our different training options compare:
In-House
20+ staff / larger groups
- We come to you—your site, your schedule
- Tailored to your team’s real-world challenges
- Best value for big teams needing consistent skills
- No travel, no hassle—zero time lost in transit
- Everyone trained the same way, at the same time
Online Private Group
Small to medium teams (5-40 staff)
- Schedule sessions around your calendar
- Live, interactive training—same expert delivery
- Most cost-effective option for smaller teams
- No travel needed—train from anywhere
- Same tools, same outcomes, just online
Public Sessions
Individuals or small teams
- Connect with others doing the same work
- Most affordable option per person
- Sessions available in major cities & online
- Choose face-to-face or virtual delivery
- Regular dates throughout the year
Choose Your Training Package
We come to you. No travel costs, delivered wherever works for your team.
Full Impact
$8,800
Full Day (6 hours)
- Up to 40 staff
- Complete framework + practice
- 12-month access to online course library (90+ courses)
- 3-month email/phone support with our team
- Step-by-step implementation guide
Core Skills
$5,500
Half Day (3 hours)
- Up to 40 staff
- Core framework training
- Essential resource kit
- Post-training Q&A support via email
Need pricing for 40+ staff or shorter keynote sessions (60–90 min)? We’ve got you—just ask for a custom quote.
💡 Smart Savings for Small Teams
Partner with other organisations in your area to split costs. Many schools and organisations book together to maximise value. Got fewer than 20 staff? Check out our online private group sessions.
What Leaders Are Saying
I immediately recommended you to our executive team. We’re booking you for our whole staff.
The workshop was so informative, and I have already been applying some strategies both in my personal and professional life.
Out of 21 evaluations, 20 respondents, or 95.24% were very satisfied from your presentation (the highest rank possible).
This allowed me to make sure I don’t overstep the boundaries and understand when not to go down in the pit with them as well.
What a fantastic training course! We have had nothing but positive feedback and I think you reached deep into the hearts and minds of many of our volunteers.
Hi Rocky, I have used your techniques twice already and it was FABULOUS!… I had direction and focus and purpose and just a really positive vibe in both conversations. Love it. Thanks heaps.
Empower Your Team—Before the Next Tough Conversation Hits
Every day without these skills means more stress, more uncertainty, and more risk of burnout. Let’s change that.
Get Your Custom Training Proposal
Not sure if in-house is the right fit? We’ll walk you through your options—based on your size, budget, and goals.
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Prefer to Talk First?
Book a 15-minute no-obligation call to discuss your team’s needs
Or email: [email protected]