Who This Is For
You’re the one people turn to.
A student breaks down after class. A colleague shares more than you expected. A client opens up about something personal—and you’re caught off guard.
You’re not a trained mental health professional, but people trust you. Not to fix things—but to listen, to care, to be there in the moment.
Whether you’re a teacher, team leader, support worker, educator, or healthcare professional—this training is for you.
The Accidental Counsellor Training helps you stay grounded and supportive in tough conversations—while knowing exactly where your role ends and when to refer someone on.
The Challenge You Face
You want to help—because you care. But these conversations can leave you feeling:
- Uncertain – “What should I say?”
- Worried – “What if I say the wrong thing?”
- Drained – “I’m carrying the emotional weight of others.”
You’re walking a fine line between supporting someone and stepping into territory you weren’t trained for.
The truth is: without clear tools and boundaries, these moments can take a personal toll—even when you’re doing your best.
That’s where the Accidental Counsellor Training comes in.
What You’ll Learn
The Accidental Counsellor Training gives you clear, practical skills to respond with care and confidence—without taking on emotional weight you weren’t trained for.
You’ll discover how to:
- Listen with empathy (not sympathy) so people feel seen, heard, and understood
- Stay grounded and calm—even in emotionally charged conversations
- Set healthy boundaries and refer with confidence using simple, safe language
- Support others without burning out by protecting your own wellbeing
- Ask solution-focused questions that help people explore their next best step—without trying to fix
What We Cover in the Training
We focus on four key areas so you can support others effectively—without overstepping your role or sacrificing your own wellbeing.
🛡️ Wellbeing – Support Others Without Burning Out
Learn how to stay emotionally grounded in challenging conversations, using our THRIVE self-care framework. You’ll walk away with practical tools to support others—without absorbing their emotional load.
🤝 Connection – Listen with Empathy, Not Sympathy
Develop the skills to help someone feel truly seen and heard. You’ll learn how to respond in a way that de-escalates distress and builds trust—without rushing to solve or rescue.
💡 Influence – Ask Questions That Empower
You don’t need to fix anyone. Instead, you’ll discover how to ask solution-focused, strengths-based questions that help people move toward their own next best step.
🎯 Referral – Know What to Say, Know Where to Stop
Gain confidence in knowing when a situation is beyond your role—and how to refer someone safely and appropriately. You’ll learn a simple three-step approach to say the right thing and stay in your lane.
Private Group Training
A Dedicated Session for Your Team—Online, Live, and Tailored to You
Looking to support your staff with practical tools they can use straight away?
Our private online training is designed just for your team—delivered via Zoom, scheduled to suit you, and customised to your needs.
Your staff will learn how to support others confidently, respond without overstepping, and take care of their own wellbeing—together, in a safe learning space.
✅ What’s Included:
- A live online session delivered just for your team via Zoom
- Flexible session lengths: choose 90 minutes, 3 hours, or a full day
- 12 months’ access to 90+ on-demand courses in our Accidental Counsellor library
- Digital workbook + certificate of completion
- Pre-session consultation to tailor content to your staff
Online Private Group Session Pricing Overview
| Duration | Base Rate
(incl. GST) |
Staff Included | Add-On Rate (Over 40 Staff) | Notes |
| 90 minutes | $2,475 | Up to 40 | $15 per person | Ideal for short, focused training |
| 3 hours | $3,498 | Up to 40 | $25 per person | Popular for deeper skill-building |
| Full day (approx. 6 hrs) | $5,995 | Up to 40 | $60 per person | Best value for large team sessions ⭐️ |
💡 All sessions include a pre-session consultation and 12-month access to our wellbeing course library (80+ courses).
Public Online Workshop
Join a Live Full-Day Zoom Session + 12 Months of Self-Paced Learning
Want to train individually or with a small group?
Our public online option gives you the best of both worlds:
✅A full-day live Zoom workshop
✅ Ongoing access to 90+ on-demand courses in our Accidental Counsellor library for 12 months
📅 Choose from our Workshop Dates:
View Your Registration Options:
(Pricing below includes GST and all materials)
Public Online Accidental Counsellor Training – Pricing Packages
| Group Size | Total Price | Per Person | Includes | Action |
| Individual (1) | $275 | $275 | Full-day training, 12-month library, certificate |
|
| Group of 5 | $990 | $198 | Full-day training, 12-month library, certificate |
|
| Group of 10 | $1,650 | $165 | Full-day training, 12-month library, certificate |
|
| Group of 15 | $1,980 | $132 | Full-day training, 12-month library, certificate |
|
| Group of 25 | $2,990 | $120 | Full-day training, 12-month library, certificate |
|
| Group of 50 | $4,950 | $99 | Same inclusions. Flexible attendance across 4 public dates |
|
What’s Included with Every Registration
✔️ 12-month access to our full wellbeing course library (80+ courses)
✔️ New content added throughout the year (10+ new courses annually)
✔️ Certificate of completion for each participant
❌ No lock-in: Cancel your renewal anytime before the 12-month period ends
💡 Your 12-month access renews at $99 per person/year. Cancel anytime.
Explore Our Course Library
With nearly 90 courses, our library has something for everyone, from essential foundations to advanced techniques. Explore topics that resonate with you and build confidence in your unique role as an accidental counsellor.
Why Choose Online Training?
-
Comprehensive Library:
With nearly 90 mental well-being courses covering essential skills like empathy, active listening, boundary-setting, and more, our library is constantly growing to support your learning. -
Flexible and Self-Paced:
Access courses anytime, anywhere, with options for live interactive sessions and self-paced modules — all included. -
Expert Guidance:
Our courses are developed by experienced trainers, combining evidence-based techniques with real-world applications for immediate impact. -
Community Access:
Join a community of like-minded accidental counsellors for shared insights, support, and encouragement.
This Is How It Works
I created these online courses to make professional development accessible and impactful for everyone.
Hi, I’m Rocky Biasi. Since 2008, I’ve shared my Accidental Counsellor training with thousands of school staff, allied health professionals, and community service workers across Australia, New Zealand and South East Asia. My goal has always been to provide practical, effective tools for supporting others.
Our online courses were launched to expand this mission, and so far, more than 4,350 participants have completed our training. These courses draw on my experience as a high school teacher for 10 years, a school counsellor for 3 years, and my ongoing work in private practice.
Whether you’re a teacher, support worker, or in any role where emotional support is part of your day, these courses are designed to help you feel confident and prepared.
What Participants Say
Ready to Respond with Confidence—Not Uncertainty?
You’re already doing your best to support others.This training gives you the clarity, language, and boundaries to keep doing that—without carrying the emotional weight, without overstepping, and without burning out.
Whether you want to train your whole team or start with just a few people, we’ve got an option that fits.
Choose Your Training Path:
💬 Still have questions?
📧 Contact us — we’re happy to help you find the right fit.
Email: [email protected]
We’re here to help you and your team feel confident, supported, and clear—no matter what conversation comes your way.