Accidental Counsellor Training — Online
You're not a counsellor — yet people open up to you like you are.
Support others with confidence — without taking on emotional weight you weren't trained for.
Two ways to train: 12-month online membership — individuals from $275, teams from $99 per person · Private live session for your team from $2,750
Two ways to train
They work differently — and plenty of teams use both.
Online Membership
12 months of self-paced access to all 90 courses, plus a seat at a live full-day online workshop. For individuals, or for organisations licensing access across their staff.
From $99 per person · renews annually
Explore the membership →Private Team Training
A live online session built for your team — your date, your context, your people. Tailored content, delivered via Zoom.
From $2,750 · up to 40 staff · includes pre-session consultation
View private team training →Know what to say when someone opens up unexpectedly.
Know where your role ends and how to refer with confidence.
Go home without carrying it — support others without absorbing the weight.
Who This Is For
You're the one people turn to.
A student breaks down after class. A colleague shares more than you expected. A client opens up about something personal — and you're caught off guard.
You're not a trained mental health professional, but people trust you. Not to fix things — but to listen, to care, to be there in the moment.
Whether you're a teacher, team leader, support worker, educator, or healthcare professional — this training is for you.
The Accidental Counsellor Training helps you stay grounded and supportive in tough conversations — while knowing exactly where your role ends and when to refer someone on.
The Challenge You Face
You want to help — because you care.
But these conversations can leave you feeling:
Uncertain
"What should I say?"
Worried
"What if I say the wrong thing?"
Drained
"I'm carrying the emotional weight of others."
You're walking a fine line between supporting someone and stepping into territory you weren't trained for. Without clear tools and boundaries, these moments can take a personal toll — even when you're doing your best.
That's where the Accidental Counsellor Training comes in.
What We Cover
Four key areas to support others effectively.
Module 1
Wellbeing — Support Others Without Burning Out
Learn how to stay emotionally grounded in challenging conversations, using our THRIVE self-care framework. You'll walk away with practical tools to support others — without absorbing their emotional load.
Module 2
Connection — Listen with Empathy, Not Sympathy
Develop the skills to help someone feel truly seen and heard. You'll learn how to respond in a way that de-escalates distress and builds trust — without rushing to solve or rescue.
Module 3
Influence — Ask Questions That Empower
You don't need to fix anyone. Instead, you'll discover how to ask solution-focused, strengths-based questions that help people move toward their own next best step.
Module 4
Referral — Know What to Say, Know Where to Stop
Gain confidence in knowing when a situation is beyond your role — and how to refer someone safely and appropriately. You'll learn a simple three-step approach to say the right thing and stay in your lane.
What Participants Say
Results from real professionals
"I found myself using some of the techniques covered in the following week with great success. When I got to work on Monday I immediately recommended you to the schools' Executive Leaders."
"The course was practical, action-packed and opened my mind to the many ways we can speak with and support students. I now feel better-equipped to manage the "difficult conversations" when my school counsellor isn't on site."
"Out of 21 evaluations, 20 respondents, or 95.24% were very satisfied from your presentation (the highest rank possible)."
Online Membership
12 months of self-paced training — plus a live full-day workshop
Access all 90 Accidental Counsellor courses at your own pace, from foundations through to advanced. Your membership includes a seat at a live full-day online workshop on whichever date suits you.
Next live workshop: 10 June 2027
Join by 3 June to attend it. Your access to all 90 courses starts the day you join, whichever date you choose.
Next live workshop: 10 June 2027
Attend a live full-day workshop on any date within your 12-month membership — choose the one that suits you.
Every registration includes: Full-day live workshop · 90-course library · Certificate · All prices include GST
Just me
1 person
$275
per person
Renews at $99 per person/yr. Cancel any time.
$275 total
Includes one live full-day workshop seat per member, per year.
Small team
10 people
$165
per person
Renews at $99 per person/yr. Cancel any time.
$1,650 total
Save $1,100 vs individual
Includes one live full-day workshop seat per member, per year.
Growing team
25 people
$120
per person
Renews at $99 per person/yr. Cancel any time.
$3,000 total
Save $3,875 vs individual
Includes one live full-day workshop seat per member, per year.
Whole team
50 people
$99
per person
Renews at $99 per person/yr. Cancel any time.
$4,950 total
Save $8,800 vs individual
Includes one live full-day workshop seat per member, per year.
Not sure which option fits? Get in touch →
What's Included with Every Membership
Self-paced access to all 90 Accidental Counsellor courses for 12 months.
A seat at a live full-day online workshop — any date within your membership.
10+ new courses added every year.
Certificate of completion for each participant.
6 hours of endorsed professional development (TQI, ACWA).
Learn on desktop or mobile — every module includes a video and a PDF worksheet.
Renews at $99 per person per year — cancel any time before renewal.
Endorsed for 6 hours of professional development — recognised by
TQI ACWAThis Is How It Works
Simple to access, easy to use.
Register and receive your individual login — access starts immediately.
Join your live full-day Zoom workshop on a date that suits you.
Access 90 on-demand mental wellbeing courses for 12 months at your own pace.
Earn your certificate and log 6 hours of endorsed professional development — recognised by TQI and ACWA.
Need face-to-face training? View in-house options →
Private Team Training
A dedicated session for your team — online, live and tailored
Delivered via Zoom, scheduled to suit you, and tailored to your needs. Your staff will leave with tools they can use straight away.
All prices include GST · Up to 40 staff included at base rate
90 minutes
$2,750
incl. GST
$1,833 per hour
A focused introduction — ideal for teams beginning their wellbeing journey or complementing existing initiatives.
Includes up to 40 staff
$15 per person beyond 40
Request this session →3 hours
$4,400
incl. GST
$1,467 per hour
The sweet spot for most teams — enough time for deeper skill-building and meaningful practice in a single session.
Includes up to 40 staff
$25 per person beyond 40
Request this session →Full day (~6 hrs)
$5,995
incl. GST
$999 per hour
The complete experience — full curriculum, deep practice, and the best value per hour for large team transformations.
$60 per person beyond 40
Request this session →Add-on staff rates are indicative — confirm current figures when enquiring.
Prefer to talk first? Book a 30-min call with Rocky →
Common Questions
Questions people ask before joining
What's the difference between the membership and private team training?
What if I can't attend the live date I chose?
Is the live workshop recorded?
How many PD hours does this count for, and who recognises them?
What happens after 12 months?
What if a staff member leaves — can we transfer their access?
We need a purchase order or invoice before we can pay.
We have more than 40 staff for a private session. What does that cost?
Can we add memberships to a private session booking?
Still have a question? Book a 30-min call with Rocky →
Professional development that's accessible, practical, and impactful — for everyone.
Hi, I'm Rocky Biasi — former high school teacher, school counsellor, and founder of Human Connections.
Since 2008 I've trained more than 20,000 professionals across Australia, New Zealand and South East Asia. Our online courses were launched to make that same training available to anyone, anywhere — without a travel budget or a full day out of the office.
Read Rocky's full story →Ready to Respond with Confidence — Not Uncertainty?
You're already doing your best to support others. This training gives you the clarity, language, and boundaries to keep doing that — without carrying the emotional weight, without overstepping, and without burning out.
Private Team Training
A live Zoom session built exclusively for your team — tailored content, your schedule.
Book Private Training →Online Membership
90 courses, a live workshop seat, and 12 months of access — from $99 per person.
Explore the Membership →Still have questions?
We're happy to help you find the right fit.
Book a 30-min call with Rocky →Or email: info@humanconnections.com.au
Request a Session
Enquire about private team training
Tell us about your team and we'll confirm pricing, availability, and a Zoom date that works for you.
Accidental Counsellor Training
Connect and Influence without Burning Out