Customer Service

Shipping & Delivery

Human Connections uses Australia Post for domestic and international shipping and delivery. Prices are displayed excluding shipping/freight, charges will be added to your order during the checkout process. We use a flat rate of $7.50 for all Australian orders and $25 for international orders.

Orders are shipped 24-48 hours after the successful processing of your payment. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped.

Delivery times are estimated at 2-5 business days for delivery in Australia and 4-14 days for International delivery. Please make allowances for orders made over the weekend, bank holidays and holiday periods. If there is a delay in processing your order we will inform you by email.

Privacy & Security

Click HERE for our privacy policy

Returns & Replacements

We understand that sometimes mistakes are made when buying our products. If you change your mind for any reason, we will refund in full any item that is returned to us unopened. Claims for refunds must be made within 7 days. Please return to Human Connections PO Box 8281 Glenmore Park Sydney Australia 2745. Damaged or faulty items should be returned to us within 14 days of purchase. We will exchange the items or refund in full any items returned to us within this timeframe.

Refunds may be taken as credit if the customer desires. Refunds will be made by the same method as payment was made, that is if payment was made by Paypal, then the refund will be returned to the buyer’s Paypal account, if payment was made by bank deposit, then payment will be returned to buyer’s bank account. In the event circumstances dictate that a refund should be issued by cheque or money order, any fees or charges incurred in the result of processing, including associated fees and postage, shall be deducted from the refund amount.

Returns will only be accepted if the product received is faulty or not as described. If you intend on returning an item, please contact us by email to discuss the issue first. Refunds will not be issued until the returned item has been received by Alond Pty. Ltd. Postage costs will not be refunded, only the price of the items purchased.

If you receive an item which is faulty, broken or not as described, please contact us by email to discuss the issue and arrange replacement. All claims for refunds, returns and replacements must be made within seven days of receipt.

Ordering

We invite you to place an order through our website. For payment on our website we accept most credit cards which are processed through Paypal.

Orders are placed by selecting a product and adding to the shopping cart. The order should then be paid for by using the checkout service. If you would like to cancel your order, please get in touch with support@humanconnections.com.au as soon as possible. We cannot cancel orders once the order has been shipped. 

Payment, Pricing & Promotions

Human Connections website offers 2 methods of payment, credit-card and PayPal. Visa and Mastercard are accepted; however you can use other credit cards if you elect to check-out via PayPal.

We also accept payment from your bank account, bank cheques, personal cheques, money orders, traveller’s cheques denominated in Austraian dollars and drawn on an Australian bank.

All prices are in Australian Dollars.

Viewing Orders

Upon registering in the Human Connections Website, you will be sent logon details to access your account details. After logging into the Website, you can update your contact details, view current & past orders, check out your product reviews and more, just by clicking the “My Account” link. 

Updating Account Information

You can easily update your account information by logging into your customer area. It is essential that these details are kept as up to date as possible if you wish to be notified of our latest offers and promotions.

[gravityform id="138" title="false" description="false" ajax=true]
  • This field is for validation purposes and should be left unchanged.
Top