I have already used some of the tips I learnt at the training with an irate parent and a cranky student, with great success! Thank you.
Catherine Pearse
Heathcote High School
Hi Rocky,I Have used your techniques twice already and it was FABULOUS! (obviously not seemless – more practise needed) but i had direction and focus and purpose and just a really positive vibe in both conversations. Love it. Thanks heaps.
