As much as we want to avoid having difficult conversations, the nature of our role as an “Accidental Counsellor” can mean we are in these kinds of situations.
Whether it may be a colleague, a parent or a student, such events happen wherein you are forced to sit down with them and have an uncomfortable talk.
More often than not, it might be difficult for the both of you, and sometimes, you can’t help but feel like the conversation is counterproductive.
A big reason these conversations might go awry is because of how a person perceives things.
There is a saying that says:
“Perception is Reality”
That’s why it’s not a good idea to challenge someone’s perception directly. Yes even if it is clear that their way of seeing a particular issue is clearly irrational or causing them angst! The video above demonstrates the 5 strategies in the The Perception Process™.
The Perception Process™ aims to diffuse the emotions behind these perceptions, and attempt to provide a more positive perception and action step, moving forward.
A Solutions Focused Approach for staff not trained as counsellors but find themselves in “counselling roles” by accident.
